POLICIES

BUSINESS POLICIES

1. 1. Project Proposal and Engagement Policies: All project proposals and engagement contracts must be in writing and include clear objectives, scope, deliverables, timelines, and fees.
      Clients must review and approve project proposals before work begins.
   2. Client Confidentiality Policies: We are committed to maintaining strict confidentiality regarding client information, project details, and any sensitive data obtained during engagements.
      We will not disclose client information to third parties without explicit consent, except as required by law.
   3. Conflict of Interest Policies: Our team members must disclose any potential conflicts of interest with clients or projects.
      We will take appropriate measures to mitigate or avoid conflicts that could affect the integrity of our services.
   4. Project Execution and Reporting Policies: We will use industry-standard project management methodologies to execute projects efficiently.
      Regular status updates and progress reports will be provided to clients as per agreed-upon intervals.
   5. Billing and Payment Policies: Invoices will be issued according to the terms outlined in the engagement contract.
      Payment terms, methods, and late payment penalties will be clearly communicated to clients.
   6. Quality Assurance Policies: We are committed to delivering high-quality project management services.
      Internal quality control measures and peer reviews will be conducted to ensure the quality of our work.
   7. Client Feedback and Issue Resolution: We encourage open and constructive feedback from clients to continuously improve our services.
      We will promptly address and resolve any issues or concerns raised by clients.
   8. Team Training and Development: Our team members will undergo regular training and professional development to stay updated with industry best practices.
   9. Data Protection and Security Policies: We will implement data protection measures to secure client data and comply with data protection regulations.
      Client data will only be accessed by authorized personnel for project-related purposes.
   10. Marketing and Representation: All marketing materials and representations of our services will be accurate and truthful.
       Testimonials and case studies will be used with client consent.
   11. Termination of Engagements: Procedures for the termination of client engagements, including transition plans and documentation, will be clearly defined.
   12. Health and Safety: We will prioritize the health and safety of our team members and adhere to safety protocols during on-site project work.
   13. Compliance and Legal Obligations: We will adhere to all applicable laws, regulations, and industry standards in the provision of our services.

CANCELLATION AND REFUND POLICIES

1. Cancellation of Services: Clients may request to cancel project management consultancy services at any time.
Cancellation requests must be submitted in writing via email or formal letter to info@enbeeinternational.com
The effective date of cancellation will be the date of receipt of the written request.

2.Refund Eligibility: Refunds, if applicable, will be issued based on the following criteria:Full refund: If the cancellation request is received within 15 Days of the initial engagement contract signing, and no work or services have been provided.Partial refund: If the cancellation occurs after work has commenced but before the completion of the project, the refund amount will be determined based on the percentage of completed work.

3.Non-Refundable Fees: Certain fees and expenses incurred in the project management process may be non-refundable.
These may include third-party fees, software licensing costs, or expenses already paid on behalf of the client.

4.Refund Processing: Refunds will be processed within 30 Business Days of the cancellation request.
Refunds will be issued using the same payment method used for the initial payment, unless otherwise agreed upon.

5.Client Obligations: Clients are responsible for fulfilling any outstanding payments or fees owed at the time of cancellation.
Failure to settle outstanding balances may affect the eligibility for refunds.

6.Termination by the Consultancy: In rare circumstances, the consultancy reserves the right to terminate an engagement due to non-compliance with project terms, ethical violations, or other justifiable reasons.
In such cases, a refund will be issued based on the percentage of uncompleted work.

7.Dispute Resolution: If a dispute arises regarding a refund or cancellation, both parties agree to work together in good faith to resolve the matter through negotiations or mediation.

8.Amendments to this Policies: We reserve the right to amend this cancellation and refund policy as necessary. Any changes will be communicated to clients in advance.

Contact Information: For all cancellation requests or inquiries related to refunds, please contact us at info@enbeeinternational.com

PRIVACY Policies Last Updated:  01st January 2023 Enbee International Company Limited is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website or engage with our services.

1. Information We Collect: We may collect the following types of personal information when you interact with our website or engage in our services:

1.1. Contact Information: This includes your name, email address, phone number, and mailing address when you provide it to us through our contact forms, emails, or other communication channels.

1.2. Client Information: If you become a client, we may collect additional information relevant to your project or engagement with us, such as project details, financial information, and project-related documents.

1.3. Website Usage Information: We automatically collect certain information about your visit to our website, such as your IP address, browser type, referral source, pages viewed, and the date and time of your visit. We use cookies and similar tracking technologies to gather this information.

2. How We Use Your Information: We may use your personal information for the following purposes:

2.1. Providing Services: To provide project management consulting services and fulfill our contractual obligations to you.

2.2. Communication: To communicate with you, respond to your inquiries, and provide updates regarding your project or our services.

2.3. Marketing: To send you marketing materials, newsletters, and updates about our services, but only with your prior consent.

2.4. Improving our Services: To analyze and improve our services, website, and user experience.

3. Disclosure of Your Information: We may share your personal information with third parties in the following situations:

3.1. Service Providers: We may share your information with trusted third-party service providers who assist us in delivering our services and maintaining our website.

3.2. Legal Compliance: We may disclose your information to comply with legal obligations or respond to lawful requests from government authorities.

4. Data Security: We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices: You have the right to:

5.1. Access, update, or correct your personal information.

5.2. Withdraw your consent for marketing communications.

5.3. Request the deletion of your personal information, subject to legal and contractual restrictions.

6. Changes to this Privacy Policies: We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the date of the latest revision will be indicated.

7. Contact Us: If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us at info@enbeeinternational.com